Refund policy
We understand that occasionally you may wish to return a product to us.
We have created this returns policy to enable you to return products to us in appropriate circumstances.
Returning an item to us
Any item which has been purchased in error, or is unsuitable for your project can be returned to us under the following conditions.
- The item is received by us and the returned product within 30 days following the date of delivery of the product;
- The returned item is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new;
- You comply with the returns procedure set out below
- None of the exclusions set out below apply
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns procedure
If the product ordered is not suitable then in order to take advantage of your rights under this returns policy, you must: either use the contact us page, telephone or email within 30 working days of receipt of order quoting your order number and reason for return.
Products returned under this policy must be sent by recorded delivery to:
MTTS Ltd - Returns
The Attic
8 Hanworth Road Interchange West
Sunbury on Thames
TW16 5LN
You will be responsible for paying postage costs associated with returns under this policy.
Items Received as Damaged or “Not as Described”
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. Remember to quote your order number and reason for return and we will advise of the correct procedure to follow to make it right.
Exclusions - Bespoke Orders and Gift Cards
The following products may not be returned under this policy:
- Any item or product made to order at your request. This applies to cutting and machining services.
- We are unable to accept returns for Gift Cards
Refunds
We will provide a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the costs of returning the product to us).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you simply change your mind about your order and you wish to return the items purchased, any upgraded shipping costs will not be refunded.
Unauthorised or Fraudulent Return
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product).
We reserve the right:
(a) not to refund or exchange the product;
(b) to retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Return Costs
If returning an purchase made in error or no longer required, the customer is expected to bear the costs of return postage. We recommend using a tracked service for all returns.
If however the item received is incorrect or damanged, we will refund the return postage where appropriate. Please get in touch to initiate a return.
Statutory Rights
This policy does not affect any statutory rights you may have.
Return Contact Details
Email: sales@makeithere.co.uk
Telephone: 0208 549 4873
Contact can be made by
https://makeithere.co.uk/pages/contact-us
Last updated: August 2021