Shipping policy

Same Day Dispatch

Subject to stock and upon receipt of cleared payment, we aim to dispatch all orders made before 12pm the same working day,

Orders paid after 12pm are shipped the next working day Monday to Friday excluding Public and Bank Holidays.

If there is any reason why we cannot dispatch same day we will contact you directly

Orders placed on weekends or public/bank holidays are dispatched the next working day

Packaging

We do our upmost to ensure that your items are delivered to you in the best possible condition.

We use board back or bubble padded envelopes, good quality craft wrapping paper, cardboard tubes and boxes.

We do our best to use recycled and or reclaimed packaging materials wherever possible.

Should any item arrive as damaged in transit, please contact us immediately and we will advise you further.

Delivery Services

Within the UK Mainland, we dispatch orders using Royal Mail, ParcelForce or DX courier Services which provide at least confirmation of delivery.

 Delivery Service

 Delivery Estimate

 Available Tracking

Cost

Royal Mail 2nd Class / Royal Mail 48

(Standard)

2 to 4 Working Days 

Confirmation of Delivery

Free

Royal Mail Tracked 24 Service

(Express)

1 to 3 Working Days

Fully Tracked

£6.00 or Free over £60

ParcelForce or DX Courier Services

24hr Standard

1 to 2 Working Days

Fully Tracked

Order condition dependent

Royal Mail Special Delivery Guaranteed  by 1pm®

Next Working Day by 1PM

Fully Tracked

£10.50

UPS Express Plus Guaranteed by 9am®

Next Working Day by 9AM

Fully Tracked

£40.00

 

Delivery Estimates

While we do everything, we can to ensure that your order arrives to you within the advertised delivery estimates, once the order leaves us, we have no further control on the delivery.

Deliveries to non-Mainland or remote locations may take longer.

If guaranteed delivery dates are required, please contact us and we can advise you further.

Tracking your Item

When your order has been dispatched, we will provide you with details of your tracking number.

Dispatched items can be tracked using:

Royal Mail Services: www.royalmail.com/track-your-item

Parcelforce Services: https://www.parcelforce.com/track-trace

DX Courier Services: https://uk.interparcel.com/tracking/

Please note that the type of shipping purchased dictates the level of detail provided by the tracking services.

Please note that confirmation of delivery tracking numbers are only updated when either an attempted or successful delivery has been made.

Once the item has been dispatched, we have no further control over the delivery.

Free Next Day Delivery

If your order value is greater than £60.00 inc VAT we will deliver your order using the either guarenteed Royal Mail Services, ParcelForce 24hr Standard Service or DX. These service aims to deliver the next working day from dispatch.

Please note, that dispatch cut off times apply and may delay dispatch.

Free delivery next working day does not apply to addresses covered by Postal Exclusions or Surcharged Areas policy.

If your order is urgent, and a guaranteed delivery date is required, please contact us prior to placing your order. We will do everything we can of help you achieve your deadlines.

COVID STATEMENT

During the pandemic, there are possibilities that postal systems are delayed due to the continuing workload caused by Coronavirus cases. Most postal and courier service websites confirm that there may be delays due to absenteeism caused by precautionary isolations. The length of the delays can vary from region to region and can change daily.

Postal Exclusions or Surcharged Areas

Note that some deliveries made by any Parcelforce service to the following postcodes and areas may incur a further surcharge.

 Zone

 Postcodes Areas

Zone 2

AB (Aberdeen), FK(Falkirk & Stirling), HS (Outer Hebrides),IV (Inverness) ,KA (Kilmarnock),KW (Kirkwall),PA (Paisley),PH (Perth),ZE (Lerwick)

Zone 3

BT (Belfast), IM (Isle of Man), TR (Truro – Scilly Isles)

 

If this is the case, we will contact you with a bespoke shipping quotation. Should no communication be received by us within 3 working days, in response to this quotation, we will cancel and refund the full order value.

Exclusions

We do not offer any international postage services.

We do not post items to PO Boxes or Parcel Motels

Any order made with a delivery address to either a PO Box, Parcel Motel or locations outside domestic UK postal area will be cancelled and refunded without notice.

Last updated: August 2021